Return Policy

This page explains how cancellations, returns, refunds and damaged items work in our shop. Because every sign is personalized and made to order, please read it before you buy.

Canceling an order

• Within 24 hours of ordering: you can cancel at no charge. Email us with your order number.
• After 24 hours: your sign may already be in production.
• Cancellation fee: orders canceled after the free window are charged 15% of the order total.
• After shipping: the order can no longer be canceled, but the return terms below apply.

Returns

You may request a return within 30 days of delivery. To start a return, email us with your order number and the reason. We will reply with return instructions. Please do not send a sign back without contacting us first, as we cannot match unannounced packages to an order.

Returned signs should be unused and in their original packaging. For returns that are not caused by an error on our side, the cost of return shipping is the buyer’s responsibility.

Damaged, defective or incorrect signs

If your sign arrives bent, scratched, defective, or with text that does not match what you ordered, tell us within 7 days of delivery. Send your order number and clear photos of the sign and packaging. Once we confirm the issue, we will remake the sign or issue a refund.

Please check your spelling carefully at checkout. A sign made exactly as written in your order is not considered incorrect.

Refunds

After we receive and inspect a returned sign, or approve a damage claim, we email you to confirm. Approved refunds go back to the original payment method through our payment processor. The time it takes to appear on your statement depends on your bank or card issuer.

Contact

Support hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT+7).