FAQ

Ordering and personalization

What can I put on my sign?

Most signs take a family name, and many also allow initials, a year, a house number or a short line of text. The fields available are shown on each product page.

How do I enter my wording?

Type the name, initial or number into the text box on the product page. We print the spelling exactly as you type it, so please double-check before adding to cart. You can also add or change wording in the order notes at checkout. If something in your text is unclear, such as an unusual spelling or a date format, we email you to confirm before production starts.

I made a typo. Can I fix it?

Yes, if you email us quickly. Changes are easiest within 24 hours of ordering, before production begins.

Materials and care

What are the signs made of?

Our default material is steel. If a product uses something different, it is listed on that product page.

Can I hang it outside?

Many customers hang their sign by the front door or on a porch. A covered spot helps it hold its look longer. Weathering over time is normal for any sign kept outdoors.

How do I clean it?

A soft cloth with mild soap and water is enough. Avoid solvents, pressure washers and scrubbing pads.

How do I mount it?

Choose a solid, flat surface and use screws or anchors suited to it: wood, brick, stucco or drywall each need different hardware. Mark the position with a level before drilling so the name sits straight. See the product page for what comes with your sign.

Shipping

How long until my sign arrives?

Production takes 4–6 business days. After that, US delivery usually takes 5–8 business days.

Do you charge for shipping?

Standard shipping within the United States is Free.

How do I track my order?

We email a tracking number when your sign ships. You can also visit Track Your Order.

Payment

Which payment methods do you accept?

Payments are processed by Stripe. We accept Visa, Mastercard, American Express, Discover, Apple Pay and Google Pay.

Cancellations, returns and warranty

Can I cancel my order?

Cancellations within 24 hours are free. After that, a 15% cancellation fee applies.

Can I return a personalized sign?

Yes, within 30 days of delivery. Contact us before sending anything back.

My sign arrived damaged. What now?

Report the damage to us within 7 days of delivery, with your order number and photos. We will remake the sign or refund you once the damage is confirmed.

Is there a warranty?

Yes, a 1 year warranty against manufacturing defects. Details are on our Warranty page.

Still have a question?

We reply Monday – Friday, 9:00 AM – 5:00 PM (GMT+7).