Privacy Policy

This Privacy Policy describes what personal information we collect when you visit this website or place an order, why we collect it, who we share it with, and the choices you have.

Information we collect

• Order details: your name, email address, billing and shipping address, and phone number if you choose to provide one.
• Personalization: the names, initials, dates, house numbers or other text you ask us to put on a sign.
• Payment information: card and wallet payments are handled by Stripe. We do not store full card numbers on our site.
• Messages: anything you send us by email or contact form, including photos you attach.
• Technical data: IP address, browser type, device type and pages visited, collected automatically when you browse the site.

How we use it

• To make your sign, ship it and send order and tracking updates.
• To take payment and prevent fraud.
• To answer questions and handle returns, damage claims and warranty requests.
• To keep the site working, secure and easy to use.
• To meet our legal and tax obligations.

We do not sell your personal information.

Who receives your information

• Stripe, our payment processor, to complete payments.
• Our partner metal sign workshops, which receive the personalization text and the shipping details needed to produce and send your sign.
• Shipping carriers, which receive your name, address and contact details to deliver the package.
• Hosting and technical service providers that run the website and email for us.
• Authorities, when the law requires us to share information.

Cookies

Our store uses cookies to keep items in your cart, remember your session and keep checkout secure. Our payment processor may set its own cookies during checkout to detect fraud. You can block or delete cookies in your browser settings, but the cart and checkout may not work without them.

How long we keep data

We keep order records for as long as needed to fulfill the order, handle returns and warranty claims, and meet accounting and legal requirements. After that, we delete or anonymize them.

Your rights

You can ask us to show you the personal information we hold about you, correct it, or delete it. You can also ask us to stop sending you emails that are not about an active order. To make a request, email contact@ifamilyname.com from the address used on your order. We may keep certain records where the law requires it, and we will tell you if that applies.

Children

Our store is not directed at children under 13, and we do not knowingly collect their information.

Changes

We may update this policy when our practices change. The current version is always on this page.

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